Christmas Delivery & Returns
To help you with festive gifting, our returns window will be extended until 31st January 2023 for any orders made after November 1st 2022.
Please note this festive season policy only applies to non-sale items.
Due to the current situation we find ourselves in there will be a slight delay with delivery. We can no longer guarantee next day delivery. All orders will be dispatched as quickly and as safely as possible, please bare with us during this difficult time.
Parcels will no longer be signed for following Royal Mail protocol. For international orders please be patient as couriers are experiencing some delays. Thank you for your understanding.
Standard UK delivery is free when you spend over £60, or £3.95 for orders under £60.
UK standard delivery orders are sent using Royal mail 2nd class signed for. Once your parcel has been sent we will send you a confirmation email message to let you know your parcel has been dispatched from our warehouse and will be with you within 3-5 days.
Once parcels have been dispatched we are unable to change the address.
You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our sale period, delivery times can increase due to a larger volume of orders. For any further delivery queries, please call us on 08452-414-244 or email firstname.lastname@example.org
Next Day Delivery- CURRENTLY UNAVAILABLE
Next day delivery is £6.
Order before 1.30pm from Monday – Thursday for your order to arrive by royal mail the next day. Unfortunately, we do not currently offer weekend delivery on Saturday or Sunday. Any orders placed on Friday or over the weekend by next day delivery will arrive to you on Monday or Tuesday of the following week. Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times.
- Europe - £16.99 - 5 to 7 working days
- North America, South America, Africa, Middle East, South Asia, East Asia - £25 - 5 to 7 working days
- Australasia and Oceania - £25 - 5 to 7 working days
Perky Peach does not charge any applicable duties and taxes imposed by customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different cost per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.
Brexit Update (Shipping to EU)
We are still shipping to all EU countries, but customers in the EU will now need to pay duty and taxes on their order (the courier may request this payment before the order can be delivered).
Returned-to-Sender & Refused Packages
This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery. (4) A customer is refusing to pay customs charges.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
EXTENDED CHRISTMAS RETURNS
We have extended our returns policy for Christmas. Returns or exchanges for orders placed between 12th November and 24th December will be accepted until 20th January 2022.
Items purchased with a Perky Peach gift voucher or e-voucher can be exchanged for another item. Gift vouchers and e-vouchers may not be exchanged for cash or redeemed for further vouchers. Our gift vouchers last one year, and can be redeemed online. Please note gift voucher values do not cover the cost of shipping.